We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

Returns are also accepted due to manufacturing defects, because all products are custom-made.

To be eligible for a return, your items are unopened in original packaging or have never been used

To start a return, you can contact us at contact@myallevive.com Please note that returns will need to be sent to the following address: 16192 Coastal Hwy, Lewes, Delaware, 19958, United States

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at contact@myallevive.com

RETURN METHOD:

Returns: Accept returns for both defective and non-defective products

Return method: By mail

Return label: Download and print (No cost: USD 0.00)

Restocking fee: No cost USD 0.0

Product condition: New only

Damages and issues (Defective Products)

Please inspect your order upon reception and contact us immediately if the item is defective or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right. For Our Defective products, return is full free shipping. This means your shipping fee is USD 0.00 and the Re-stocking fee is USD 0.00.

For your responsibility (Customer Remorse)

Please inspect your order upon reception and contact us immediately if the item that you purchase by mistake doesn’t need any more or if the wrong products are so that we can evaluate the issue and make it right. For your remorse products, you have to bear a certain amount for return shipping. You will bear the Actual cost of return shipping.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

Exchanges: Accept exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Refund processing time: 7 days

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us at contact@myallevive.com